Courses

Deliver And Monitor A Service To Customers


The units in this program teach you required skill and ability to identify customer demands and provide services dynamically and accordingly. Furthermore, it makes you competent enough to monitor effective services provided to customers all within the ambit of the organizational requirements. It hones your communication skills as well as the interpersonal relationships which is the crux of every successful business. This course also tutors you to audit customer services and seek customer feedback for further improvement of business.

No prior knowledge is required. 

  • Identifying customer needs
  • Delivering a service to customer
  • Monitoring and reporting on service delivery

 

  • Client's Relations Associate
  • Client's Services Coordinator
  • Member Services Specialist
  • Complaints/Dispute Resolution Officer
  • Complaints Specialist

 

Total hour – 100

50 hour – Class room based

50 hour – Online

Classes to be held on Saturday and Sunday only.

 

  • Be eighteen years
  • Successfully Pass the Myanmar Matriculation Examination (11 Years of Education) or have gained the High School Leaving Certificate or equivalent.
  • Proficiency of English is required in writing, speaking, listening and reading. (Trainer will assess your competency in English when you come in for enrolment)

 

Nothing. Just fill up the relevant form and we are good to go.

Learning and Assessment strategy - Assessment 1, Assessment 2, Forum Discussion for week 1, Quiz for week 2,3,4,5,6

Students can learn online, read study materials, watch YouTube videos, submit assessments in the online platform 

 

No.(56.A), Room (101) , Bo Yar Nyunt Street, Thazin Condo, Dagon Township, Yangon.

Plus 50 hours online.

 

There are 14 units of competency that must be completed as part of this qualification.

  1. Developing appropriate interpersonal skills to accurately identify and clarify customer needs and expectations
  2.  Assessing customer needs for urgency to determine priorities for service delivery according to organisational requirements
  3. Develop effective communication to deal with customers.
  4. Identifying limitations and seeking appropriate assistance from designated individuals
  5. Provide prompt services to customers
  6. Maintain appropriate rapport with customer
  7. Handling customer complaints
  8. Respond to customers with specific needs
  9. Identify and use available opportunities to promote and enhance services and products
  10. Review customer satisfaction with service delivery using verifiable evidence
  11. Enhance the quality of service and products
  12. Monitoring procedural aspects of service delivery
  13. Seeking customer feedback
  14. Ensuring reports are clear, detailed and contain recommendations focused on critical aspects of service delivery

 

Classes start from 15th September 2018 (Saturday) to be followed through on: -

  • 16th September (Sunday)
  • 22nd September (Saturday) and 23rd September (Sunday)
  • 29th September (Saturday) and 30th September (Sunday)
  • 6th October (Saturday) and 7th October (Sunday)
  • 13th October (Saturday) and 14th October (Sunday)
  • 20th October (Saturday) and 21st October (Sunday)

 

Enrolment starts from  23rd August 2018.